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Some sample inventories / questionnaires - on student satisfaction
These will give you ideas of what you can include in yours.

To find more samples enter one the terms

  • "Student Satisfaction Inventory" + university

  • "Student Satisfaction Questionnaire" + university

  • "Student Satisfaction Survey" + university

into a search engine, such as alltheweb or google.


From  http://survey.noellevitz.com/index.cfm

Each item below describes an expectation about your experiences on this campus.
On the left, tell us how important it is for your institution to meet this expectation.
On the right, tell us how satisfied you are that your institution has met this expectation.
Importance to me...   ...My level of satisfaction
    1 - not important at all   not available/not used 
    2 - not very important   very satisfied - 7 
    3 - somewhat unimportant   satisfied - 6 
    4 - neutral   somewhat satisfied - 5 
    5 - somewhat important   neutral - 4 
    6 - important   somewhat dissatisfied - 3 
    7 - very important   not very satisfied - 2 
    does not apply   not satisfied at all - 1 
  1   2 3 4 5 6 7       1 2 3 4 5 6 7    
   
1.   
Most students feel a sense of belonging here.
 
   
2.   
The campus staff are caring and helpful.
 
   
3.   
Faculty care about me as an individual.
 
   
4.   
Admissions staff are knowledgeable.
 
   
5.   
Financial aid counselors are helpful.
 
   
6.   
My academic advisor is approachable.
 
   
7.   
The campus is safe and secure for all students.
 
   
8.   
The content of the courses within my major is valuable.
 
   
9.   
A variety of intramural activities are offered.
 
   
10.   
Administrators are approachable to students.
 
   
11.   
Billing policies are reasonable.
 
   
12.   
Financial aid awards are announced to students in time to be helpful in college planning.
 
   
13.   
Library staff are helpful and approachable.
 
   
14.   
My academic advisor is concerned about my success as an individual.
 
   
15.   
The staff in the health services area are competent.
 
   
16.   
The instruction in my major field is excellent.
 
   
17.   
Adequate financial aid is available for most students.
 
   
18.   
Library resources and services are adequate.
 
   
19.   
My academic advisor helps me set goals to work toward.
 
   
20.   
The business office is open during hours which are convenient for most students.
 
   
21.   
The amount of student parking space on campus is adequate.
 
   
22.   
Counseling staff care about students as individuals.
 
   
23.   
Living conditions in the residence halls are comfortable (adequate space, lighting, heat, air, etc.)
 
   
24.   
The intercollegiate athletic programs contribute to a strong sense of school spirit.
 
  1   2 3 4 5 6 7     1 2 3 4 5 6 7    
  1   2 3 4 5 6 7       1 2 3 4 5 6 7    
   
25.   
Faculty are fair and unbiased in their treatment of individual students.
 
   
26.   
Computer labs are adequate and accessible.
 
   
27.   
The personnel involved in registration are helpful.
 
   
28.   
Parking lots are well-lighted and secure.
 
   
29.   
It is an enjoyable experience to be a student on this campus.
 
   
30.   
Residence hall staff are concerned about me as an individual.
 
   
31.   
Males and females have equal opportunities to participate in intercollegiate athletics.
 
   
32.   
Tutoring services are readily available.
 
   
33.   
My academic advisor is knowledgeable about requirements in my major.
 
   
34.   
I am able to register for classes I need with few conflicts.
 
   
35.   
The assessment and course placement procedures are reasonable.
 
   
36.   
Security staff respond quickly in emergencies.
 
  1   2 3 4 5 6 7     1 2 3 4 5 6 7    

 


From  http://ntweb.deltastate.edu/vp_academic/coned/graduate_studies_survey.htm

Student Satisfaction Inventory
Delta State University

Each item below describes an expectation about your experiences on this campus.  Using the scale below, on the left, tell us how important it is for your institution to meet this expectation.  On the right, tell us how satisfied you are that your institution has met this expectation.
  • (A)   Very Important/Strongly Agree

  • (B)   Important/Agree

  • (C)   Neutral

  • (D)   Not Very Important/Disagree

  • (E)    Not Important/Strongly Disagree

 
Importance to Me…   Level of Agreement…
  1. Admissions staff are knowledgeable and helpful.
  2. Financial aid counselors are helpful.
  3. The campus is safe and secure for all students.
  4. The content of the courses within my major is valuable.
  5. My academic advisor is concerned about my success as an individual.
  6. Library resources and services are adequate.
  7. Graduate assistants are fairly compensated on this campus.
  8. Faculty are usually available after class and during office hours.
  9. Computer labs are adequate and accessible.
  10. Faculty are fair and unbiased in their treatment of individual students.
  11. The registration process is understandable and efficient.
  12. Academic support services adequately meet the needs of students.
  13. I am able to experience intellectual growth here.
  14. There is adequate and convenient food service available.
  15. My academic advisor is knowledgeable about requirements in my major.
  16. There is a commitment to academic excellence on this campus.
  17. Admissions counselors respond to prospective students’ unique needs and requests.
  18. It is an enjoyable experience to be a student on this campus.
  19. Class change (drop/add) policies are reasonable.
  20. Faculty provide timely feedback about students progress in a course.
  21. This institution has a good reputation.
  22. Faculty take into consideration student differences as they teach a course.
  23. Bookstore hours are convenient.
  24. I seldom get the “run-around” when seeking information on this campus.
  25. The quality of instruction I receive in most of my classes is excellent.
  26. Adjunct faculty are competent as classroom instructors.
  27. There is a strong commitment to racial harmony on this campus.
  28. The Bursar’s office is open during hours which are convenient for most students.
  29. The classes within my program meet the needs of my schedule.
  30. Graduate assistants provide an opportunity for one to gain useful experiences for future employment.
  31. Channels for expressing student concerns are clearly stated.
  32. Adjunct faculty have proper credentials for teaching courses.
  33. Because of the low number of full-time faculty in my major, I have not received quality teaching time from full-time faculty.

How satisfied are you that this campus demonstrates a commitment to meeting the needs of: 

34. Part-time students
35. Evening students    
36. Non-traditional students 
37. Minorities  
38. Commuters   
39. Students with disabilities 

How important were these factors in your decision to continue your studies in graduate school?

40. Poor economy 
41. Potential for higher income
42. Competition in the job market
43. Did not want to leave home

44. Other:

How important were each of the following factors in your decision to enroll in a graduate program at Delta State? 

45. Cost
46. Financial aid
47. Academic reputation
48. Size of institution
49. Recommendation from family/friends
50. Geographic setting  
51. Campus appearance
52. Personalized attention prior to enrollment
53. Programs offerings 

How did you hear about the graduate programs at Delta State? Please mark all that apply.

54. Radio advertisement
55. Magazine/Journal advertisements
56. Newspaper advertisements
57. Television advertisements
58. Representation at conferences 
59. Web site
60. Phone call from DSU 
61. Personal contact via mail
62. Career fairs
63. Recommendation from faculty
64. Attended as an undergraduate

65. Other:


Please rate your overall satisfaction with your experience here thus far. 

DEMOGRAPHICS

How many hours have you completed in your graduate work?

0-9 
10-30
31-60

What type of degree are you working towards?

Master’s   
Specialist’s
Doctoral 
Your participation is enabling us to serve you better.  Thank you for taking the time to complete the survey. 

From  www2.essex.ac.uk/academic/offices/smo/survey.htm

Student Satisfaction Survey 2003/04 for Students on Taught Degree Schemes

The 5-point response scale for the questions ranges from Very satisfied to Very dissatisfied unless a free text box is provided. Instructions for students and an overview of the exercise will be contained in a covering email. For example we will instruct students to respond in relation to their experience in 2003/04. 

SECTION A

TEACHING QUALITY

1.

How satisfied are you that the content of your degree programme matches your expectations?

2.

How satisfied are you that the content of your degree programme enables you to acquire knowledge and understanding of the subject?

3.

How satisfied are you that the content of your degree programme enables you to develop transferable skills, such as communication, group work, IT skills?

4.

How satisfied are you that your degree programme will support you in your prospective career, further study, or other individual goals?

5.

How satisfied are you that the workload for your degree programme, including teaching, coursework and assessment, is appropriate?

6.

How satisfied are you with the learning and teaching methods used in your degree programme?

7.

How satisfied are you that you understand what is required to pass your courses and obtain a particular class of degree?

8.

How satisfied are you with the usefulness of feedback on assessed work?

9.

How satisfied are you overall with your experience of learning, teaching and assessment this year?

ACADEMIC SUPPORT

10.

How satisfied are you with the helpfulness and accessibility of your teaching staff?

11.

How satisfied are you with the quality of advice you receive on academic matters, such as content and course options?

12.

How satisfied are you with the printed materials about your scheme of study, including information published on the University website?

13.

How satisfied are you with the support and supervision you receive from academic staff to prepare you for independent study?

 

If you have any additional comments on Teaching Quality and/or Academic Support, please detail them below.

SECTION B

SUPPORT SERVICES

1.

How satisfied are you with the student IT facilities and the technical support provided?

2.

How satisfied are you with the Library’s provision of books and periodicals?

3.

How satisfied are you with the study space provision in the library?

4.

How satisfied are you with the support offered by the Undergraduate Schools Office or the Graduate School Office (as appropriate)?

5.

How satisfied are you with the careers advice available to you?

6.

How satisfied are you with the support provided by the Student Support Office?

7.

How satisfied are you with the Health Centre?

8.

How satisfied are you with the communal space provided by the University outside the departments?

9.

How satisfied are you with the sports facilities provided by the University?

10.

How satisfied are you with the catering facilities provided by the University?

11.

How satisfied are you with the security arrangements on campus?

12.

How satisfied are you with your accommodation? (University–owned only)

13.

How satisfied are you with the help provided by the University in finding private accommodation?

14.

How satisfied are you with the range of retail services provided on-campus, such as shops, banks, post office?

15.

How satisfied are you with the Students’ Union Representational Services, for example elected officers, student representative system?

16.

How satisfied are you with the services of the Students’ Union Advice Centre?

 

If you have any additional comments on support services, please detail them below.


See  www.gre.ac.uk/students/affairs/sss/

From  www.gre.ac.uk/students/affairs/sss/documents/sss-2002-2003.pdf

Student Satisfaction Survey reports


From  planning.reg.flinders.edu.au/downloads/surveys/2001StudentSatisfactionSurveyFormHDR.PDF

FLINDERS UNIVERSITY ADELAIDE AUSTRALIA

HIGHER DEGREE RESEARCH STUDENT SATISFACTION SURVEY 2001

This survey is being conducted by the University with assistance from the Postgraduate Students’

Association. The results will be used to help plan future policies and improvements to services. Similar

surveys were conducted in 1995 and 1998. We wish to assess whether the changes implemented as a

result of that survey have been successful. All postgraduate research students are being asked to

complete this questionnaire. Be assured that your participation will contribute to improving the overall

quality of education at the University.

Your response will be treated with complete confidentiality. The results will not be published below

Faculty level. If any question is too difficult to answer or if there is any question you do not wish to

answer, you may pass on to the next question. The survey should only take approximately 10 minutes to

complete (longer if you write comments).

The questions in this survey were prepared by the University in conjunction with Postgraduate Students’

Association. Any queries about the survey may be directed to the Head: Planning Services Unit, Wendy

Marchment (Phone: 8201 3677).

PART 1: General Details

1. Are you currently employed during semester? 􀁻 Yes 􀁻 No (􀃆 Go to Qn 2)

(a) How many hours per week (on average) are you employed during semester? [_____]

(b) Is this employment as a tutor, research assistant or demonstrator? 􀁻 Yes 􀁻 No

2. Please indicate if you receive financial assistance from any of the following sources.

Commonwealth Youth Allowance, Austudy or Abstudy 􀁻 Yes 􀁻 No

Commonwealth Pension or equivalent 􀁻 Yes 􀁻 No

Commonwealth Family/Parenting Allowance 􀁻 Yes 􀁻 No

Commonwealth Centrelink (Social Security) Payment 􀁻 Yes 􀁻 No

Other Government income support (eg Veterans' Affairs payment) 􀁻 Yes 􀁻 No

Flinders University Research Scholarship 􀁻 Yes 􀁻 No

Australian Postgraduate Award 􀁻 Yes 􀁻 No

Scholarship (Australian sources) 􀁻 Yes 􀁻 No

Overseas Government Sponsor 􀁻 Yes 􀁻 No

Family/spouse/partner support 􀁻 Yes 􀁻 No

Employer non-salary financial support 􀁻 Yes 􀁻 No

Other source (please specify below) 􀁻 Yes 􀁻 No

3. What degree of financial difficulty do you currently experience?

􀁻 None 􀁻 A little 􀁻 Moderate 􀁻 Considerable 􀁻 Extreme

4. Who do you share your current place of residence with?

􀁻 Living with parent/s

􀁻 Living with partner

􀁻 Living with partner & dependent children

􀁻 Living with dependent children

􀁻 Living alone

􀁻 Living with other family members

􀁻 Living in Uni Hall or units on campus

􀁻 Sharing with people eg friends, students

􀁻 Other (please specify below)

5. How often do you consult with your supervisor(s) specifically about your research?

􀁻 Once a day or more

􀁻 Once a week or more

􀁻 Once a fortnight or more

􀁻 Once a month or more

􀁻 Less than once a month

􀁻 Never

PART 2: Supervision Related Questions

This section is in relation to your experiences with your supervisor/s. Please indicate how strongly you

agree or disagree with the following statements.

1. I am satisfied with the frequency of contact I have with my principal supervisor

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

2. My supervisor provided appropriate guidance on the selection of my thesis topic and area of research

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

3. My supervisor provides appropriate guidance with planning my research program

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

4. My supervisor provides appropriate guidance and support with research methods and techniques

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

5. My supervisor provides appropriate guidance and support with collecting and analysing research material (data,

field work etc)

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

6. My supervisor provides appropriate guidance regarding the literature in my research field

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

7. My supervisor provides appropriate guidance with writing of my thesis and research

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

8. My supervisor provides appropriate guidance on ethical questions related to my research

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

9. My supervisor is available for consultation when needed

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

10. My supervisor reads and responds to my work in a timely manner

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

11. My supervisor provides constructive feedback on my research

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

12. I am satisfied with the way in which the authorship of papers is determined

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

13. I have a clear understanding of the standard of research expected

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

14. My supervisor encourages me to present my work at department seminars

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

15. My supervisor encourages me to publish the results of my research

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

16. I feel comfortable about raising concerns with my supervisor(s)

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

17. In general, I am satisfied with my supervision

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

18. Are there any ways in which the supervision you receive can be improved?

PART 3: Academic Area Support

This section relates to the support services and facilities provided by your

School/Department/Academic Unit.

1. My academic unit has a good induction program for new students

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

2. I am provided with good access to administrative facilities (eg phone, mailbox, fax)

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

3. I am provided with adequate access to work space

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

4. I am provided with suitable personal computing facilities (eg email, word processing, Internet access)

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

5. I am provided with suitable computing facilities for my research

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

6. I am provided with adequate technical support

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

7. I am provided with adequate access to experimental equipment

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

8. I am provided with appropriate financial support for research activities (eg field trips, conferences)

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

9. There are opportunities for me to become involved in the broader research culture

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

10. The research ambience in the area stimulates my work

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

11. I am provided with adequate training in safety procedures

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

12. Academic interaction between students and staff members is encouraged

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

13. There is a supportive environment for my research

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

14. In general, I am satisfied with the level of support provided

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

15. Can you recommend any changes or improvements that could be made?

PART 4: Library

This section is concerned with the services offered by the University libraries and how often you use the

library.

1. In a typical teaching week, how many hours would you spend working in the library?

􀁻 Never 􀁻 Less than one hour 􀁻 1-5 hours 􀁻 6-10 hours 􀁻 11-15 hours 􀁻 More than 15 hours

Please indicate the extent to which you agree with the following statements.

2. The range of electronic databases and electronic journals is appropriate for my studies

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

3. The Library's electronic catalogue and other indexing or locational aids are adequate for my study needs

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

4. It is easy for me to access electronic databases and journals by computer from my workplace or home

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

5. Computers in the library that are necessary for accessing electronic databases and journals are readily available

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

6. The provision of library services is adequate for my research needs eg inter-library loans, photographic

services, document searches and delivery

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

7. The range of books and journals is appropriate for my studies

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

8. Books and journals are usually available when I need them

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

9. The library's hours of opening are adequate for my study needs

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

10. Equipment in the libraries is adequate for my study needs (eg photocopiers, printers, audio-visual facilities)

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

11. The training provided by the Library enables me to effectively use all relevant library resources

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

12. Effective help is available from the Information Desk and other service points to enable me to use relevant

library resources

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

13. Are there any additional services or improvements to the present services offered by the University libraries

you would like to suggest?

PART 5: General University Services

For the following services, please indicate if you used the service in 2000 or 2001. If you have used the service,

please evaluate the adequacy of the service (eg in relation to hours open, helpfulness of staff, accessibility etc).

Used in 2000-2001 Adequacy of service

No, Unaware Yes Very Very

not needed of it used Poor Poor Average Good Good

1. Postgraduate Students' Association 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

2. Appeals advice (Students' Association/PGSA) 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

3. Study Skills Centre 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

4. Campus doctors (Health & Counselling) 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

5. Student counsellors (Health & Counselling) 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

6. Admissions Office 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

7. Careers and Employer Liaison Centre 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

8. Student Records 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

9. Union Welfare Service 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

10. Aboriginal Education Programme (Yunggorendi) 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

11. Night-time security escort to car 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

12. International Student Office 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

13. Higher Degree Administration and

Scholarships Office 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

14. Religious facilities 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

15. Clubs and Societies 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

16. Sports facilities 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

17. University publications (eg the Calendar) 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

18. University Web Site 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

19. Cashier’s Office 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

20. Loop bus 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

21. Faculty administration/offices 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻 􀁻

22. Are there any additional services or improvements to the present services at the University you would

like to suggest?

PART 6: Campus Life

This section focuses on the overall impression you have of the campus.

1. The campus is a good place to be

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

2. Flinders provides an environment for students that is free from prejudice and discrimination

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly 􀁻 Not

strongly nor agree agree applicable

3. Do you have any specific suggestions for improvements to the campus?

PART 7: Information Provision

A student needs clear information about all university activities and procedures. How do your rate the adequacy of

information you receive in regard to the following.

1. Enrolment materials

􀁻 Very 􀁻 Inadequate 􀁻 Neutral 􀁻 Adequate 􀁻 Very 􀁻 Not Used

inadequate Adequate

2. University Calendar

􀁻 Very 􀁻 Inadequate 􀁻 Neutral 􀁻 Adequate 􀁻 Very 􀁻 Not Used

inadequate Adequate

3. Student Related Policies and Procedures Manual

􀁻 Very 􀁻 Inadequate 􀁻 Neutral 􀁻 Adequate 􀁻 Very 􀁻 Not Used

inadequate Adequate

4. Research Higher Degree Student Information Manual

􀁻 Very 􀁻 Inadequate 􀁻 Neutral 􀁻 Adequate 􀁻 Very 􀁻 Not Used

inadequate Adequate

5. Scholarships Information

􀁻 Very 􀁻 Inadequate 􀁻 Neutral 􀁻 Adequate 􀁻 Very 􀁻 Not Used

inadequate Adequate

6. If the above information were available only via the Internet, would this present any difficulties for you?

􀁻 Yes 􀁻 No 􀁻 Maybe

PART 8: University Web Site

This section relates to specific areas of the University's web site and how you perceive them generally in terms of

ease of navigation, quality and relevance on information provided, design and layout. How do you perceive the

following areas of the University's web site?

1. Student Administration including exam results, timetable information, personal details

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

2. University Calendar Information

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

3. Flinders Union website

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

4. Academic Matters Information

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

5. Careers and Employer Liaison Centre website

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

6. Health and Counselling Service website

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

7. Students' Association website

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

8. Your School/department’s website related to your area of research

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

9. Clubs and Societies website

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

10. Sports Association website

􀁻 Very Poor 􀁻 Poor 􀁻 Neutral 􀁻 Good 􀁻 Excellent 􀁻 Not Used

11. Are there any improvements to the University’s website you would like to suggest?

PART 9: Summary

1. I am satisfied with the University overall

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

2. I am satisfied with my research training overall

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

3. I would recommend my course to a friend, colleague or family member

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

4. I would recommend Flinders University to a friend, colleague or family member

􀁻 Disagree 􀁻 Disagree 􀁻 Neither disagree 􀁻 Agree 􀁻 Strongly

strongly nor agree agree

5. Are there any other issues about the University you would like to raise?



Association of Collegiate Schools of Planning
http://www.acsp.org/Documents/MastersStudentSurveyResults.html

Survey

Part A: Your education and future goals.

  1. What is the degree program in which you are currently enrolled? (e.g. MCP, MCRP, etc.)
     
  2. Within your current degree program, what is your primary area of concentration? (please check one)
    ___ Community development
    ___ Environmental planning
    ___ Housing
    ___ International development/planning
    ___ Land Use
    ___ Regional planning/development
    ___ Transportation
    ___ Urban design
    ___ Other: ___________
     
  3. What was your undergraduate major?
    ___ Architecture
    ___ Economics
    ___ Environmental Studies
    ___ Geography
    ___ International Studies
    ___ Political Science
    ___ Urban Studies
    ___ Other: _______________
     
  4. As an undergraduate, did you take any courses in the field of planning?
    ___ Yes
    ___ No
     
  5. Of the following career options, which are you likely to pursue within the first year of completing your current degree? (Check as many as apply.)
    ___ Local government (city, county)
    ___ Regional government (e.g. metropolitan planning organization)
    ___ State or federal (U.S.) government
    ___ International agency
    ___ Private consulting
    ___ Other private sector work
    ___ Non-profit agency
    ___ Public, private, or non-profit work outside the United States
    ___ Ph.D. degree
    ___ other: ____________ (please describe)
     
  6. Of the career options that you DID NOT check in question 5, mark those that you might pursue later in life. (Please check no more than three.)
    ___ Local government (city, county)
    ___ Regional government (e.g. metropolitan planning organization)
    ___ State or federal (U.S.) government
    ___ International agency
    ___ Private consulting
    ___ Other private sector work
    ___ Non-profit agency
    ___ Public, private, or non-profit work outside the United States
    ___ Ph.D. degree
    ___ other: ____________ (please describe)
     
  7. How likely are you to pursue AICP (American Institute of Certified Planners) certification at some point after graduation?
    ___ Very likely
    ___ Somewhat likely
    ___ Somewhat unlikely
    ___ Very unlikely

Part B: How you came to your current degree program.

  1. How long after finishing your most recent bachelors or graduate degree did you start your current masters program?
    ___ Less than one year
    ___ One year
    ___ Two years
    ___ 3 – 5 years
    ___ 6 – 9 years
    ___ 10 or more years
     
  2. Do you already have a masters degree in another subject area?
    ___ No
    ___ Yes (please name: _________)
     
  3. Prior to entering your current degree program, did you undertake an internship in the planning field?
    ___ Yes
    ___ No
     
  4. Prior to entering your current degree program, did you have any professional work experience (not including internships) in the planning field?
    ___ Yes
    ___ No
     
  5. How did you first learn of the field of planning? (Please check up to three.)
    ___ professor
    ___ undergraduate class
    ___ graduate class
    ___ career counseling
    ___ internship
    ___ professional work experience
    ___ newspapers
    ___ books
    ___ Planning magazine or other APA publications
    ___ other: ____________
     
  6. What sources of information did you use to identify possible graduate schools to which you could apply? (check all that apply)
    ___ university catalogs
    ___ advice/information from professors
    ___ advice/information from people working in the field
    ___ advice/information from students
    ___ ACSP Guide to Graduate Education in Planning
    ___ other guidebooks (please list): _________
    ___ other: ________
     
  7. In making your decision to attend graduate school, did you use the ACSP Guide to Graduate Education in Urban and Regional Planning?
    ___ Yes
    ___ No (please skip to question 11)
     
  8. If you did use the Guide, where did you find it?
    ___ World wide web
    ___ campus library
    ___ career/Graduate school advising office
    ___ APA Planners Bookstore
    ___ another student
    ___ professor
    ___ other: _______________
     
  9. What did you find most useful about the Guide? (Please mark your top three choices with a 1, 2, and 3)
    ___ list of schools with descriptions of programs
    ___ list of faculty and specializations
    ___ cost/tuition information
    ___ financial aid information
    ___ number of faculty (FTEs)
    ___ number of students, full-time and part-time
    ___ number of students applying, admitted, and entering
    ___ faculty/student diversity information
    ___ entering students' average GPA
    ___ program accreditation
    ___ contact information
    ___ other: ____________
     
  10. How would the Guide have been more useful?
     
  11. When you applied for and were accepted to your current masters program, how many other schools did you apply to at the same time?
    ___ none (skip to question 14)
    ___ one
    ___ 2 – 4
    ___ 5 – 7
    ___ 8 or more
     
  12. If you applied to other graduate schools, were they all in the field planning?
    ___ Yes
    ___ No
    If no, please name the other fields:
     
  13. If you applied to other graduate schools, were you accepted at more than one university?
    ___ Yes
    ___ No
     
  14. Prior to knowing if you were accepted to any of the schools you applied to, did you visit any of the campuses?
    ___ Yes, but did not talk with students, staff, or faculty in planning department
    ___ Yes, including talking with students, staff, and/or faculty in planning department
    ___ No
     
  15. Did you visit your current campus to help decide whether to attend?
    ___ Yes, I visited to help decide whether to attend this school
    ___ Yes, I visited but not to help in my decision (please skip to question 17)
    ___ No, did not visit at all (please skip to question 17)
     
  16. While visiting this campus to help in your decision, with whom did you meet? (Check all that apply.)
    ___ professor(s)
    ___ department staff
    ___ current student(s)
    ___ financial aid officer
    ___ alumni
    ___ other: _______
     
  17. Did you visit any of the other campuses at which you had applied to help decide whether to attend?
    ___ Yes
    ___ No
    ___ Does not apply
     
  18. How important were your visits to the campus(es) in your decision of which campus to attend?
    ___ Very important
    ___ Somewhat important
    ___ Not very important
    ___ Not important at all
    ___ Does not apply
     
  19. Listed below are some concerns that may enter into a person’s choice of universities or degree programs. On a scale of 1 (not important at all) to 5 (very important), please indicate how important these factors were in choosing your current university. (Place a 1, 2, 3, 4, or 5 next to each response.)
    ___ location of university nearest home
    ___ family or relational considerations
    ___ size of university (large)
    ___ size of university (small)
    ___ reputation of university
    ___ size of planning program (large)
    ___ size of planning program (small)
    ___ reputation of planning program
    ___ accreditation from Planning Accreditation Board
    ___ program focus on a particular specialty area
    ___ chance to study or work with specific faculty member(s)
    ___ existence of other related departments at university
    ___ advice of friend or colleague
    ___ estimated time for degree completion
    ___ class time scheduling
    ___ cost considerations and/or availability of funding
    ___ ability to work part time while in school
    ___ ability to work full time while in school
    ___ political orientation of the department
    ___ other (please describe) _______________________

Part C: Your planning school experience so far

  1. On a scale of 1 (very dissatisfied) to 5 (very satisfied), please indicate your level of satisfaction with the following aspects of your current program. (Place a 1, 2, 3, 4, or 5 next to each response.)
    ___ Number of faculty
    ___ Availability of faculty outside of the classroom
    ___ Availability of financial aid
    ___ Quality of students
    ___ Diversity of students
    ___ Diversity of faculty
    ___ Availability of internships and learning opportunities outside the classroom
    ___ Computing resources
    ___ Quality of classroom instruction
    ___ Number and breadth of courses being offered within your department
    ___ Availability of courses of interest outside your department
    ___ Exposure to professional planners
     
  2. Is there anything not listed in Question 1 (above) for which you are not satisfied with your current university program? If so, please describe:

     
  3. Do you consider your department’s faculty to be diverse in terms of ethnicity and gender?
    ___ Yes
    ___ No
     
  4. Do you consider your department’s students to be diverse in terms of ethnicity and gender?
    ___ Yes
    ___ No
     
  5. How well do you feel your undergraduate degree prepared you for your current masters program?
    ___ Very well
    ___ Okay
    ___ Not very well

    If "not very well", what area(s) could you have been more prepared in?
     
  6. Since you entered your current masters program, has your opinion of the field of planning changed?
    ___ Yes, in a positive direction
    ___ Yes, in a negative direction
    ___ Yes, in both positive and negative directions
    ___ No
     
  7. Overall, how satisfied are you with your decision to attend your current university?
    ___ Very satisfied
    ___ Somewhat satisfied
    ___ Somewhat dissatisfied
    ___ Very dissatisfied|
     
  8. Overall, how satisfied are you with your decision to obtain a masters degree in the field of planning?
    ___ Very satisfied
    ___ Somewhat satisfied
    ___ Somewhat dissatisfied
    ___ Very dissatisfied
     
  9. Listed below are several aspects of the field of planning. Please place a positive sign (+, or the letter P) by those aspects that currently attract you to the field of planning. Place a negative sign (-, or the letter N) by those aspects that lessen your attraction to the field. Leave blank the aspects for which you feel neutral.
    ___ broad range of issues
    ___ public interest
    ___ current, topical
    ___ politics
    ___ interaction with people
    ___ complicated issues
    ___ impact on people’s lives
    ___ number job opportunities
    ___ changing and impacting the future
    ___ network of professional peers
    ___ looking at the "big picture"
    ___ salary potential
    ___ dealing with several interacting factors/issues
    ___ diversity of job opportunities
     
  10. Is there anything you wish you had known more about before entering your current masters program?
     
  11. Many undergraduate students don't know about planning. What are the one or two things that you think would excite them the most to learn about planning?
     
  12. What one thing do you wish someone would have told you about the PROFESSION of planning that might have affected your decision to go to planning school?
     
  13. Do you have any additional comments to make about your planning school experiences thus far?

Part D: Please tell us about yourself. As with all parts of this survey, your answers are strictly confidential.

  1. ___ Female
    ___ Male
     
  2. Your current age:
    ___ Under 21
    ___ 21 – 25
    ___ 26 – 30
    ___ 31 – 35
    ___ 36 – 40
    ___ 41 – 50
    ___ 51 and above
     
  3. Are you a United States citizen?
    ___ Yes
    ___ No
     
  4. How far along are you in your current degree program?
    ___ First year
    ___ Second year
    ___ Third year
    ___ Fourth year
     
  5. When do you expect to graduate?
    ___ Prior to or during June 1999
    ___ July – December 1999
    ___ January – June 2000
    ___ July – December 2000
    ___ January– June 2001
    ___ July 2001 or beyond

From -- http://www.keysurvey.com/survey/25948/1d31/

 

Student satisfaction survey

Please fill in the survey below to help us identify your experience, your needs, and your opinions. Your candid and thoughtful responses will be greatly appreciated.

 

 

What were the 3 most important factors for you, when choosing the University?

 

 

Size

 

Programs

 

Cost

 

Scholarship

 

Reputation

 

Location

 

Other 

 

 

What is your class level now?

 

 

Freshman

 

Sophomore

 

Junior

 

Senior

 

Graduate

 

Other 

 

 

Please indicate you level of satisfaction with:

 

 

 

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

 

Overall education experience

 

The relevance of courses

 

The quality of teaching

 

Course availability

 

Range of courses offered

 

Advising

 

Concern with your progress

 

 

Do you agree that studying at the university provides you with the following benefits? Please comment your selection.

 

 

 

Agree - Disagree

Please, comment

 

An opportunity to improve yourself

 

An in-depth knowledge of a particular field of study

 

An opportunity to continue your education

 

The skills needed for a particular job

 

Improved chances of a good job

 

Improved chances of a good income

 

 

Please check 3 skill groups that you managed to develop most while studying at the University:

 

 

Personal Skills

 

Communication

 

Teamwork and leadership

 

Broadened awareness

 

Thinking and learning

 

Computer, math and research

 

 

Thank you for your time. The results of the survey will help University administration improve student satisfaction with educational process.

 

 

 

Here may be any information about the college you would like to provide or any other information that you think might be useful for the respondents.


To add this sample survey to your account click
here.

 


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Peace and survival of life on Earth as we know it are threatened by human activities that lack a commitment to humanitarian values.  Destruction of nature and natural resources results from ignorance, greed, and a lack of respect for the Earth's living things... .  It is not difficult to forgive destruction in the past, which resulted from ignorance.  Today, however, we have access to more information, and it is essential that we re-examine ethically what we have inherited, what we are responsible for, and what we will pass on to coming generations.  Clearly this is a pivotal generation... .  Our marvels of science and technology are matched if not outweighed by many current tragedies, including human starvation in some parts of the world, and extinction of other life forms... .  We have the capability and responsibility.  We must act before it is too late.  Tenzin Gyatso the fourteenth Dalai Lama.